We know things do not always work as they are suppose to. That brings to this topic of troubleshooting.
By the end of this post you will be able to:
- Use basic troubleshooting steps that can be applied to most situations
- Locate information from FAQ’s and Recently Asked Questions from Wikimart
- Locate the troubleshooting information and the support email address on the Digital Downloads.
Help Desk has created a helpful guide that provides basic steps when troubleshooting eReaders. eReaders-Basic Troubleshooting provides basic trouble shooting for devices, computers, software and transferring content.
The WikiMart holds a great deal of information for staff. (The link is only available on staff intranet computers.)
Time to visit again and specifically find the FAQs. Topics include tech support, devices and software, searching questions, borrowing questions and collection questions. Wow! There’s a lot of information available. Our Info Line staff update these frequently, so check back often. There are also Recently Asked Questions (RAQ’s) about the collection, devices and software, searching and borrowing.
Using the WikiMart, can you find answers to the following question?
- A title says zero available copies. If it is a digital book, aren’t there unlimited copies. Why do I have to place a hold?
- Where else besides the library can I get free eBooks?
- How do I contact OverDrive for support?
Another good resource for troubleshooting is the Digital Downloads page. From the Digital Downloads page, click on Digital Help located just under the search box. You can refer customers to the Digital Downloads page if they need assistance.
Digital Downloads recently updated their page, here is some information from Maria on more help resources from Digital Downloads.
Maria got asked a question about how to open an eBook in Adobe Digital Editions instead of the Sony Reader. This video gives troubleshooting information about this.
Time to check what you’ve learned by taking quiz #2.
Are you wanting some additional information about eReaders? Next up are eReader resources.
[...] about when something goes wrong? Basic troubleshooting is coming up next. GA_googleAddAttr("AdOpt", "1"); GA_googleAddAttr("Origin", "other"); [...]