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As promised, we are going to learn about downloading books and I didn’t tell you we would even do transferring to a device.

By the end of this post you will be able to:

  • Describe the process of downloading an eBook from the library
  • Download an eBook from the Digital Downloads
  • Transfer an ebook from a computer to a device.

This tutorial will show you five things you need to know.

  1. Downloading Adobe Digital Editions (which you learning about in section 3)
  2. Downloading an EPUB eBook
  3. Returning an EPUB eBook
  4. Transferring an EPUB eBook to the Kobo
  5. Transferring an EPUB eBook to the Nook

Sneak peek time.  Since you just accomplished being able to download and transfer, sometimes you don’t want those books on your device anymore.  Help with that is coming next.

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So did you guess that we would be deleting items. Once an item has expired, it should be removed from the device.

By the end of this post you will be able to:

  • Delete an item from a device
  • Check-in an item early (this is currently only available for ADE)

As you learned in the video, it is possible to check-in items early.

Deleting an expired eBook from the Sony Reader Library is demonstrated in this video.

What about when something goes wrong?  Basic troubleshooting is coming up next.

We know things do not always work as they are suppose to. That brings to this topic of troubleshooting.

By the end of this post you will be able to:

  • Use basic troubleshooting steps that can be applied to most situations
  • Locate information from FAQ’s  and Recently Asked Questions from Wikimart
  • Locate the troubleshooting information and the support email address on the Digital Downloads.

Help Desk has created a helpful guide that provides basic steps when troubleshooting eReaders. eReaders-Basic Troubleshooting provides basic trouble shooting for devices, computers, software and transferring content.

The WikiMart holds a great deal of information for staff. (The link is only available on staff intranet computers.)
Time to visit again and specifically find the FAQs. Topics include tech support, devices and software, searching questions, borrowing questions and collection questions. Wow! There’s a lot of information available. Our Info Line staff update these frequently, so check back often. There are also Recently Asked Questions (RAQ’s) about the collection, devices and software, searching and borrowing.

Using the WikiMart, can you find answers to the following question?

  • A title says zero available copies. If it is a digital book, aren’t there unlimited copies. Why do I have to place a hold?
  • Where else besides the library can I get free eBooks?
  • How do I contact OverDrive for support?

Another good resource for troubleshooting is the Digital Downloads page. From the Digital Downloads page, click on Digital Help located just under the search box. You can refer customers to the Digital Downloads page if they need assistance.

Digital Downloads recently updated their page, here is some information from Maria on more help resources from Digital Downloads.

Maria got asked a question about how to open an eBook in Adobe Digital Editions instead of the  Sony Reader.  This video gives troubleshooting information about this.

Time to check what you’ve learned by taking quiz #2.

Are you wanting some additional information about eReaders? Next up are eReader resources.

Quiz #2

It’s time to see much information you’ve learned about Adobe Digital Editions, downloading eBooks , transferring them to device and removing them from a device.

You’ll need to log in to Learner Web to take the quiz.  Just in case you forgot how to do this, here’s the video to help you.

All Information staff members need to take the quiz. The goal is to pass at 80%. You must follow the instructions in the video to receive credit.

Click here to continue to the next section and keep going when you are ready.

You have great resources available to you as you assist customers.

At the end of this post, you will be able to:

  • Visit the Wiki and find eReader resources
  • Visit columbuslibrary.org and be able to find the eReader page

Have you visited and reviewed the InfoLine WikiMart? It’s an incredible resource. This video gives you instructions how to access the WikiMart and find eReader information.

Another great resource is columbuslibrary.org/ereaders . The page has pulled information from OverDrive and manufacturer’s websites to provide an extensive collection of information for customers and staff.

Jennifer shared previously her work with the eReader Initiative.

Next up, putting everything together and having a great interaction with customers.



Providing an exceptional customer experience is very important to all of us.

At the end of this post, you will be able to:

  • Know how to do the Information Interview when a customer asks about devices or using devices

The InfoLine WikiMart has some conversation starters here.

Watch the video for an explanation from Kelli on  how to do a customer interview.

In this next video Kelli tells us about the questions our InfoLine receives from customers about eReaders.

Up next is our final quiz. This has been a journey along our eReader Road Map.  Keep sharing things you learn with your co-workers and look for more resources coming soon.

Quiz #3

It’s time to see much information you’ve learned about basic troubleshooting, looking up resources and conducting a service interview.

You’ll need to log in to Learner Web to take the quiz.  Just in case you forgot how to do this, here’s the video to help you.

All Information staff members need to take the quiz. The goal is to pass at 80%. You must follow the instructions in the video to receive credit.

Were you able to help customers with the information you learned?

Thank you for participating.